Award Winner Interview: Belinda Curtis, Qantas}

Award-Winner Interview: Belinda Curtis, Qantas

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Jamie Liddell

SSON: Belinda, can you give us some details about Qantas shared services? How long have you been in operation, and what functions does the SSO support?

Belinda Curtis: The Qantas Shared Services (QSS) group was established in 2004 and includes Financial Services, Payroll, Finance Business Support and Group Property Services. The total headcount is just over 600. QSS is located in Mascot [New South Wales]. This is where the majority of our staff and operations are based so it makes sense to be here. Some of our services are delivered face to face (eg learning and development) so this location is ideal for these types of services.

SSON: Can you tell us a little bit about your own experience with Qantas and how you became involved with the companys shared services program? Whats your current role?

BC: I joined Qantas in 2004 in a line HR role before taking on my current role as General Manager People Shared Services (PSS) in October 2007. So I was first a customer of shared services and from this perspective I developed a good understanding of customer requirements.

SSON: Qantas was awarded an Honorable Mention in the category of Best New Process Improvement & Innovation at the 2008 Shared Services Excellence Awards for Australia what do you think set you above and beyond your competitors in this category?

BC: We tackled the problem of shifting from very outdated, manual recruitment processes with an administration focus and within six months we had established a best practice in-house recruitment function which is delivering substantial benefits to the business. Our change program involved all 38,000 Qantas staff and included extensive training of the HR community and line managers who play an integral role in the sourcing and selection of staff. It was a massive task to introduce new technology, a new employment brand, a careers website which gave Qantas Careers a public face and direct access to the candidate market, a new team of specialist recruiters and new business processes, and to build HR and managers confidence and capability to use the new systems and processes.

SSON: Did the shared services leadership intentionally set out to excel in this particular field, or do you think your success has been a by-product of generally high-quality endeavours across the board?

BC: I think its the latter we didnt treat this initiative any differently to our approach to managing change across shared services. Weve implementing other large-scale business process changes and continue to do so. Its all part of the continuous evolution of our shared services function.

SSON: How do you intend to maintain these high standards in future?

BC: We have put monitoring and measurement systems in place to ensure we are meeting targets weve set for ourselves. Well continually review and stretch these targets consistent with our future direction. We have some very sophisticated dashboards which measure key metrics such as time-to-hire, direct versus agency placement rates and candidate attraction. These are available to the business and enable data to be split by segment and department to give groups good visibility of their performance as well as the overall group performance in best practice recruitment. We are proud of our achievements and regularly communicate the results achieved to maintain the commitment within the business to strive for even better results.

SSON: And how do you plan on expanding your SSC (if at all)?

BC: We are constantly looking for opportunities to take on more in the SSC where this makes sense for Qantas. There are still activities happening in the business that could be done more efficiently in the SSC and its a process of demonstrating our capability in these areas and working with stakeholders to be given the opportunity to take more on. A recent example is bringing the management of Identification Services into People Shared Services. ID Services manages the assessment and issuance of aviation security and general identification cards which govern control over access to Qantas premises. As its an integral part of the new staff on-boarding process, and is fundamentally a governance and processing activity, it made good sense to integrate with PSS. The results have helped streamline on-boarding and improved operational efficiency with better reporting and management of transactions.

SSON: What are the most important targets for your team the ambitions which drive you forward?

BC: The most important targets are those related to meeting our SLAs with our Segment customers. These are a reflection of what is important to our customers in the context of our product and service offering, so ensuring we are focused on these is in reality ensuring we are focused on our customers needs.

SSON: What are the biggest obstacles youve encountered along the way and how have you overcome them?

BC: The biggest obstacles are almost without exception related to change. Centralizing certain activities into Qantas Shared Services has probably proved to be one of the larger obstacles because you are dealing with new organizational structures, establishing new SLAs and charge rate protocols, and in some cases taking resources away from business units that are now carried out by the centralized service.

The most successful way to overcome the issues associated with structuring a shared services operation is to ensure you have a robust stakeholder plan, complimented by a comprehensive communications strategy. Also spending time with the business unit and Segment customers and involving them in structuring the SLAs helps build the foundation for a positive working relationship going forward.

SSON: What do you see as being the biggest challenges youll face over the next year or two, and why?

BC: The biggest challenge will be how to scale the operation to deal with the capacity changes that our business and Segment customers will be experiencing themselves as a result of any economic downturn and subsequent upturn. Providing a scalable product and service offering that is sensitive to the cost constraints of our customers is critical to our future success.

SSON: What is unique about an SSO for an airline Qantas in particular as opposed to for any other kind of organization?

BC: Other than the fact that the airline industry operates on low net profit margins and costs are a constant challenge, the main characteristic that could be used to describe the uniqueness would be complexity. This is particularly true at Qantas which is still a very vertically integrated organization running its own catering, airports, engineering, freight, loyalty, and flying businesses.

Not only is it highly vertically integrated, but it is also a 24-hour, seven-days-a-week, global operation with significant numbers of staff geographically removed from their home base.

SSON: What do you see as being the raison detre of your SSO? Are cost savings still paramount or have you truly embraced the value-add agenda?

BC: The SSO was originally structured to exploit the cost benefits associated with centralizing activities of similar type, and taking advantage of the volume-based efficiencies.

The organisation has more recently been focussing on increasing customer value delivery through programs of work that partner with our Segment customers for benefit to them and QSS.

SSON: Finally, what advice would you give to an individual or team just embarking upon a shared services journey?

BC: Focus on mutual benefits to your business unit and your business unit customers.

Ensure you are delivering products and services that create or enable value for your customers, and ensure there is common understanding of this value. SLAs help in articulating value and provide a good platform for future discussions with your customers about product and service offerings, and more importantly performance.

Develop internal communications that are a balance between your organization’s achievements, and customer stories. It is important that all members of the SSO’s teams understand the importance of the customer and the customer value delivery mechanism in their department.

More Articles: Want to receive more articles like this? Have a tip, learning or case study you want to share?Join our growing community of shared services and outsourcing professionals. Sign up to our eNewsletters and ensure you receive the latest news, articles and features from our growing global community… Find out more at www.ssonetwork.com or email enquire@ssonetwork.com

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Award-Winner Interview: Belinda Curtis, Qantas}

Contract to buy properties on site of Buffalo, N.Y. hotel proposal extended

Monday, October 2, 2006

Buffalo, New York —Sam Savarino, CEO of Savarino Companies, the development company to be in charge of building the Elmwood Village Hotel at Forest and Elmwood Avenues in Buffalo, New York has told Wikinews in an exclusive interview that the contract to buy the properties from 1109-1121 on Elmwood Avenue in Buffalo has been “extended,” but would not elaborate on how long the extension would last.

“We have extended our agreement to purchase the property and will have it under contract for what we hope is a sufficient period of time,” said Savarino.

The hotel would require the demolition of the five properties on Forest and would cause several businesses to relocate or close their doors. The hotel will be 72 rooms and will cost at least 7 to 10 million dollars to build. Wyndham Hotels is expected to be the owner/operator of the hotel. The properites are still owned by Hans Mobius. Two other properties, 605 and 607 Forest might also be part of the proposal, but lawsuits have so far stopped any development from taking place.

Savarino also stated in a recent interview with Wikinews that his company may be “about ready for round two” in the process of resubmitting the hotel proposal to the City of Buffalo’s Common Council and Planning Board.

“If we were to go through the re-zoning process again it could be arduous,” said Savarino.

In July, Savarino “withdrew” the proposal which is undergoing a “do-over,” according to Vice President of Savarino Companies, Eva Hassett.

In related news, several residents around the area of the proposed hotel were speculating that current roadwork to repair and add sewer lines on Forest Avenue were part of the construction process for the proposed hotel. Savarino has denied those claims.

“We are certainly not doing any work on the site nor is any work being performed on our behalf or at our direction [in relation to the hotel],” said Savarino.

So far, the proposal has not been resubmitted to the City’s Common Council or Planning board and there is no word on when the proposal will be resubmitted.

Wyndham Hotels, which is owned by Cendant Corporation, has not commented on the proposal despite several attempts to contact them.

This exclusive interview features first-hand journalism by a Wikinews reporter. See the collaboration page for more details.

Economist reports Saudi oil production can continue unabated

Monday, August 14, 2006

In its August 10 edition, The Economist magazine asserts that Saudi Arabia can continue producing oil at its current production levels for 70 years, without having to look for another drop. Further, the magazine claims that the nation could find “plenty more if they look”, calling for privatisation of national oil companies to help increase oil production.

The language is provocative – the world has plenty of oil, and only requires sufficient investment and exploration to find it. This is a line that The Economist has held for some time, certainly since before its now infamous March 1999 issue proclaiming that we were “drowning in oil” and featuring a prediction of US$5 per barrel. That issue was followed by an embarrassing retraction in December of that year, as oil started its steady climb. It now sits above US$70 per barrel.

However, petroleum geologists and energy investment specialists maintain a different view of oil reserves. They say that there is a limit to what is in the ground, and further to that, a limit to how much of it we can retrieve even with advancing technology. Just how much is down there can’t be said with any certainty, for a variety of reasons. A big one is the suspicious reserves figures given by producers in the Middle East, including Saudi Arabia. Since OPEC starting using a quota system based on reserves, the estimated reserves for member nations has magically risen, and even continued rising in the face of increased extraction from those reserves.

Amongst those who deal with the physical realities of oil fields, forecasts of a peak in production vary between 30 years, as the USA’s Energy Information Administration suggest, and now, as suggested by the Association for the Study of Peak Oil and Gas and other more pessimistic forecasters. A peak in production would then be followed by decline. Certainly, in the petroleum world, there is no serious suggestion of sustaining the current level of oil production for 70 years.

Fiji Military Coup possibly underway

Monday, December 4, 2006

Fiji’s fourth coup in 20 years rose today as troops disarmed Fiji’s only armed police unit. This is the first step in the long expected military coup.

Fiji’s president dissolved parliament on Tuesday and sanctioned the military to remove embattled Prime Minister Laisenia Qarase, said New Zealand Prime Minister Helen Clark

Qarase, who is in his residence in Suva, said the military was staging a coup and he would not resign but would have to be forcibly removed from office.

“I am not going anywhere,” Qarase told Reuters.

“I am the democratically elected prime minister of the people of Fiji. They will have to move me by force.”

“I have been advised this morning that the president of Fiji has acted outside his constitutional powers and supported the removal of the democratic prime minister by the military,” Clark said in a statement to the New Zealand parliament.

Acting Police Commissioner Moses Driver denied that any take over had occurred. He said soldiers arrived to inspect police weapons, and were waiting for approval for that inspection. Troops later surrounding the Nasova Police Academy in Suva demanding the handover of weapons, and occupied the main police station in Suva. No shots were fired when the police were locked out.

At a news conference inside the main Suva barracks, Commander Frank Bainimarama said that police weapons were confiscated so that “dissidents” did not use them against the military.

There are also reports that military checkpoints are been set up around the capital. There are approximately four roadblocks with 20 soliders at each.

Troops tried to arrest the Prime Minister of Fiji, Laisenia Qarase, in the afternoon by setting up a roadblock between Suva and the province where Mr Qarase was attending a meeting, but he escaped in a helicopter, and has since been in hiding. The Prime Minister and his cabinet are understood to be in safe, secure places, and some of them separated for extra security.

The army kept up the pressure on Mr Qarase when he was later summoned to President Ratu Josefa Iloilo’s residence.

Mr Qarase drove to the estate, but was told by soldiers at a roadblock outside that he would have to walk the rest of the way. A witness inside the grounds said the prime minister, whose bodyguards were also disarmed by the military, refused and returned to his office.

Mr Qarase will make another attempt to meet President Iloilo on Tuesday morning.

Military chief Commander Frank Bainimarama had repeatedly threatened to remove Prime Minister Laisenia Qarase’s government unless it drops several pieces of legislation, including a bill that would grant amnesty to those involved in a coup in 2000. Commander Bainimarama has laid allegations on PM Qarase of stalling his pledge of ditching of the controversial legislation.

However Bainimarama is denying a coup is under way. “This is not a coup,” Bainimarama said today. “Everything is normal. Nothing is going on.”

He had earlier imposed a deadline of noon (0000GMT) on Friday, December 1 but that deadline was extended to today as there was the annual rugby game between the police and the military. Commander Bainimarama is both an avid rugby fan and active church goer. The police won the rugby game. “I maintain my demands and the deadline still stands and I will make a commitment to my stand after the rugby match,” he said.

Mr Qarase told Fiji radio on Monday morning that he remained in control and has called an emergency cabinet meeting for Tuesday.

Fiji’s Great Council of Chiefs called for calm on Monday and for the military to return to negotiations with the government.

Local radio reported seven government vehicles used by ministers and parliament’s Speaker had been confiscated by the military since Monday night.

World leaders have commended Commander Bainimarama actions. Including New Zealand which has banned Commander Bainimarama from entering New Zealand except if he is attending political crises talks. Helen Clark described the situation as “…it’s a very disturbing situation.” Some of Commander Bainimarama’s close family live in New Zealand.

Conditions on the street of Fiji are said to be mixed, with some apprehension.

The United Nations might discontinue use of Fijian soldiers in peacekeeping operations of which is a large source of Fiji’s income. Also the British army might not use Fijian soldiers. The International Community have said they will discontinue aid to Fiji which is worth millions annually.

Edmund White on writing, incest, life and Larry Kramer

Thursday, November 8, 2007

What you are about to read is an American life as lived by renowned author Edmund White. His life has been a crossroads, the fulcrum of high-brow Classicism and low-brow Brett Easton Ellisism. It is not for the faint. He has been the toast of the literary elite in New York, London and Paris, befriending artistic luminaries such as Salman Rushdie and Sir Ian McKellen while writing about a family where he was jealous his sister was having sex with his father as he fought off his mother’s amorous pursuit.

The fact is, Edmund White exists. His life exists. To the casual reader, they may find it disquieting that someone like his father existed in 1950’s America and that White’s work is the progeny of his intimate effort to understand his own experience.

Wikinews reporter David Shankbone understood that an interview with Edmund White, who is professor of creative writing at Princeton University, who wrote the seminal biography of Jean Genet, and who no longer can keep track of how many sex partners he has encountered, meant nothing would be off limits. Nothing was. Late in the interview they were joined by his partner Michael Caroll, who discussed White’s enduring feud with influential writer and activist Larry Kramer.

Researchers find preserving spotted owl habitat may not require a tradeoff with wildfire risk after all

Sunday, October 8, 2017

In a study scheduled for publication in the December 1 issue of Forest Ecology and Management, scientists from the University of California, Davis; USDA Forest Service Pacific Southwest Research Station; and University of Washington have found a way to resolve the conflict that has sprung up between protecting forests from increasingly frequent wildfires and droughts and preserving sufficient habitat for the endangered spotted owl, Strix occidentalis. The study was performed in two national parks in California, United States.

For the past twenty-five years, spotted owl habitat preservation has focused on keeping 70% or more of the total ground area covered by natural tree canopy, a tree density that leaves forests prone to wildfires and trees more likely to die during droughts. Both wildfires and droughts have become more frequent in the years since the program began.

However, the previous studies upon which the 70% figure was based only measured overall canopy coverage. In this work, researchers used aerial LiDAR (Light Detection And Ranging) imaging technology to scan areas within Kings Canyon National Park and Sequoia National Park in California. The regions were analyzed by distribution of foliage, tree height, and the sizes of the spaces between trees and stands. These data were then cross-referenced with decades of field studies showing the locations of hundreds of owl nests. They found that spotted owls clustered in areas with very tall trees and stands almost exclusively, over 150 feet (48 m), avoiding areas that only had moderate or low canopy, regardless of how dense or wide.

“This could fundamentally resolve the management problem because it would allow for reducing small tree density, through fire and thinning,” said lead author Malcolm North, of UC Davis and the USDA Pacific Southwest Research Station. “We’ve been losing the large trees, particularly in these extreme wildfire and high drought-mortality events. This is a way to protect more large tree habitat, which is what the owls want, in a way that makes the forest more resilient to these increasing stressors that are becoming more intense with climate change.”

The spotted owl gained national prominence in the United States during the 1990s, when environmentalists’ efforts to preserve its habitat resulted in federal measures forbidding logging on large swaths of land, as well as federal limits on the sales of harvested wood. There was a 1995 U.S. Supreme Court case which was preceded by lawsuits on the part of timber companies and by years of large protests by timber workers and their communities who feared job losses. For a time, it seemed that the spotted owl was also threatened by competition from the faster-breeding barred owl, which had moved west into its territory.

This is not the only major study of spotted owls to reach the public eye this week. On Thursday, the U.S. Fish and Wildlife Service released the California Spotted Owl Conservation Objectives Report, which analyzes the past several decades of research on the California spotted owl and provides recommendations for ecologically and economically viable conservation.

Things To Be See When Making A Deal On A Property In Bhopal}

Things to be see When Making a Deal On a property in Bhopal

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HomeonlineResidences have always been tagged as convenience zones that assist to relax the mind at the end of an exhausting day. They are sanctuaries of peace that assist you relax and de-stress. Imagine investing a tremendous amount of money andknowing that you have messed up while choosing your home. Such remorse’s can be quickly prevented if you keep your eyes and ears open when making a vital decision of buying a property for sale in Bhopal.

Picking a Suitable Home

Pull of Heart

You may be questioning what I indicate to say by pull of heart. Well, you will never take pleasure in living in a specific home, till it moves your heart and offers you the ‘in the house’ feel. Naturally, meanings of home is different from individual to individual. Zip through many House for Sale in Bhopal prior to you make the last deal.

Personal Budget

No matter how remarkable a home might appear, you will need to adhere to your budget. The real estate market is flooded with ads about inexpensive mortgage. One needs to get clever and continue with more conversations just if the homes for Sale in Bhopal is in your possible monetary limitations.

Space

Think about home space from a long-lasting viewpoint. If you will get wed, then decide to buy a home that can quickly accommodate your growing family. In case, you have kids in your family, then buy property in Bhopal that will be big enough for the future needs of your kids.

Make a Thorough Inspect

It is most likely that a few of the best-looking homes have some flaws in them. After in-depth analysis, you may lose out on some key aspects. If you have already picked your potential home, then there is absolutely nothing wrong in getting a professional home evaluation done. Find out the age of internal and external painting work done on the property in Bhopal.

Examine the Accessories

A new home is most likely to attract you with functions like a Jacuzzi, swimming pool, a garden and so on. You need to understand if you really require these accessories for your home. Sometimes, maintenance of these accessories ends up being an extra expense.

Community

A social and careful community is among the key aspects that make a home feel safe and safe. Attempt to have a word with your potential next-door neighbors to understand the level of co-operation and social life in between next-door neighbors in your area.

We at homeonline.com are not only focused to provide buy, sell and rent details but also information on pre-buying and post buying particulars and specific information like property news, legal and loan guidance, home tips and home decor. You will find expert advice to all your queries about maintenance of your abode will be answered here.

Search property in Bhopal and Raipur – Buy, Sell and Rent Best Residential, real estate properties in Bhopal and Raipur by Real Property owners, Dealers, Builders and Real Estate Agents at Homeonline.com.

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Wikinews investigates: Advertisements disguised as news articles trick unknowing users out of money, credit card information

 Notice — May 19, 2010 This article has been judged, by consensus of the Wikinews community, not to meet Wikinews standards of style and neutrality. Please see the relevant discussion for details. 

Wednesday, May 19, 2010

The Internet has already brought great things to the world, but has also brought spam, phishing, scamming, etc. We all have seen them across the Internet. They promise money, weight loss, or other things a person may strive for, but they usually amount to only a lighter pocket. Online advertising has become something that the increasingly Internet-reliant society has become used to, as well as more aware of. As this is true, online ads have become more intricate and deceptive in recent years.

However, a certain type of advertisement has arisen recently, and has become more deceptive than any other Internet ad, and has tricked many users into credit card charges. These sites claim to be news websites that preach a “miracle product”, and they offer a free trial, and then charge the user’s credit card a large amount of money without informing them after the trial ends. These sites appear to be operating under one venture and have caught ad pages of high-traffic websites by storm. In this report, Wikinews’ Tjc6 investigates news advertisement sites.

These Internet ads work in different ways:

Hypothetically speaking, a reader is browsing the web, and then happens to come across something that they believe is too good to be true. A link on one of these high-traffic pages promises white teeth, weight loss, or huge profits from working at home part-time. Out of curiosity, they click on the link.

This is the way that people are attracted to these fake news sites on the internet. The domain owners draw in customers by purchasing advertising on some of the World Wide Web’s most visited pages. Curious users click and are led to what they believe is a news article. From anti-aging to shedding weight, these “articles” from non-existant newspapers and television stations depict a skeptical news reporter trying a product because they were instructed to by a superior.

As the user reads on, they find that the “reporter” miraculously achieves significant weight loss, teeth whitening, or other general health and beauty improvement. The reporter states that the reader can get the same results as they did by using a “free trial” of the product.

Next, the user looks to the bottom of the page, where there seems to be a set of user comments, all of them praising the product or products that are advertised — this is where we first see something suspicious. Across several of these false articles, the comments appear to show the exact same text, sometimes with even the same usernames as other sites.

There is obviously some kind of correlation. Although this appears to be true, most users who purchase these products do not look at multiple versions of these similar pages of what appears to be a fast-growing network of interconnected fake news sites.

Once customers have convinced themselves into buying the product, they are led to a product (or products) website which promises a free trial for a very low price. What they do not know about this, however, is that they are giving their credit card data to a company that will charge it automatically after the trial ends. In about 14 days, the user receives a charge on their credit card for an excessive amount of money, usually from about $80 to $100 (USD). All attempts to contact these companies and cancel their shipments usually prove to be futile.

What these sites have is a large amount of legal copy located at the bottom of each site, stating their right to charge the user. This site, a fake news article claiming to offer teeth-whitening benefits, has several paragraphs of fine print, including this: “…Upon signing up for the 10 day trial membership you will be charged up to $4.97 depending on various shipping and initial offer promotions at that time but not more than $4.97 upon signing. If not cancelled, you will be charged $89.97 upon completion of the 10 day trial period. Monthly thereafter or 30 days from the original order date, the charge will reoccur monthly at a total of $89.97 until cancelled…,” the site says.

Practices like this have alerted the Better Business Bureau, an American organization that studies and reports on the reliability and practices of US businesses. In a press release, a spokesman from the BBB spoke out against sites like this. “Many businesses across the country are using the same selling model for their products: They lure customers in with claimed celebrity endorsements and free trial offers, and then lock them in by making it extremely difficult to cancel the automatic delivery of more products every month…,” said the report that denounced the websites.

When a user looks at several of these sites, they notice that all of them have the same exact structure. Because of this, Wikinews decided to look into where some of the domains were owned, and if they were all in fact part of one company.

However, the results that Wikinews found were ones that were not expected. Out of the three random websites that were found in Internet ads, all using similar designs and methods to attract the customers, came from three different locations in three countries and two separate continents. The first came from Scottsdale, in the United States, while the next two came from Vancouver and Hamburg. There is no location correlation, but surely, there has to be something that connected these sites together. We had to look even further to try to find a connection.

HAVE YOUR SAY
What do you think of these sites? Have you ever fallen for an advertisement similar to this one?
Add or view comments

There is some correlation within the product’s contact information. A large amount of the teeth-whitening products analyzed actually shared the same phone number, which lead to a distribution center located in St. Petersburg, Florida, and several other similar distribution centers located across the Southern United States. But, that explains only one of the categories of products that these websites cover, teeth whitening.

What about the other products? The other products such as weight loss and work-at-home kits all trace back to similar distribution centers in similar places. So, what do we make of all of this?

There is obviously some company that promotes these products through the fake news advertisements, but that company is nowhere to be found on the websites. All contact information is given on the product pages, and websites are copyrighted under the name of the domain, not a company. Whatever company has been the setup for these pages has been very good at hiding themselves from the Internet, as there is no information across the web about that mysterious large advertiser.

As a result of customers buying the products and having unauthorized charges on their credit cards, a large volume of complaints are currently present on awareness sites, complaint sites, and even the Better Business Bureau. Several customers point out that they were not informed of the steep charges and the company made it extremely difficult to cancel their subscription, usually resulting in the loss of several hundred dollars.

  • The trial offer was to pay for $3.95 for the cost of the shipping for one bottle. I noticed shortly after placing the order I had a charge on my credit card for $149.95. Unknown to myself the company charges for a membership if you don’t cancel within 14 days, I cancelled within 18 days…When I called the customer service number they told me the decision has been made and my refund request was denied. When I questioned the person on the other line about what I was getting for my $149.95 she told me I was not getting anything because I cancelled the membership.
?“Tamara”, in a post to the Ripoff Report
  • This is a “free sample” scam: Pay only postage and handling and get a free sample of a tooth whitening system, they say. I looked for the “catch,” something that would indicate that there’d be hidden or recurring charges, but didn’t see anything, and ordered. Sure enough, a couple of weeks later, I see a charge for $88.97 on my bank statement…When I called, the guy answering the phone had obviously answered the same angry question many, many times: “Why has your company charged $88.97 to my card?” “Because you didn’t cancel your subscription in time,” he said tiredly.
?“Elenor”, in a post to the Ripoff Report

One notable lawsuit has occurred as a result of these articles. Some of the articles about work at home kits specifically advertise things like “work for Google”, or “job openings at Google”. However, Google asserts these claims as false and has taken the case to court, as it is a copyright violation. “Thousands of people have been tricked into sending payment information and being charged hidden fees by questionable operations,” said Google in a statement.

The BBB has received over 3,000 complaints about products such as the ones that Google took offense to. The lawsuit has yet to begin in court, and no date has been set.

Ground broken on Northpoint development in Cambridge, Massachusetts

A view of the Leonard Zakim bridge from the construction site. The warehouses at right will be replaced by a five-acre park within two years. The elevated roadway in the foreground is the John F. Gilmore Bridge.

Wednesday, March 23, 2005

Cambridge, Massachusetts —Construction of two condominium buildings and a five-acre park began on March 21, in East Cambridge, Massachusetts. The buildings and park are part of the 45-acre Northpoint development, which will take 15 years and more than $2bn to complete, according to the Boston Globe. The buildings, designated as “Building S” and “Building T” by the planners of the project, Spaulding & Slye Colliers, have been designed by local architectural firm Childs Bertman Tseckares and Architects Alliance from Toronto. Buildings S and T are the first of an eventual 20 buildings planned at the site.

The development will fill what used to be a railroad yard for the Guilford Rail System, a subsidiary of Guilford Transportation Industries. According to Hoovers.com, Guilford is controlled by Timothy Mellon, heir to the Mellon banking fortune. Guilford Rail Systems has its headquarters in North Billerica and owns 1600 miles of railroad throughout New England. The tracks in the Northpoint plot have been removed, though Boston subway’s Lechmere station remains within walking distance of the site, along with parts of Boston and Cambridge. The site is bordered by Route 93 on its eastern side, Monsignor O’Brien Highway to the west, and the Gilmore Bridge to the south.

The landscape architecture of the park is provided by Michael Van Valkenburgh Associates, a landscape architecture firm on Concord Avenue in Cambridge. The firm’s principal teaches in Harvard’s Graduate School of Design. MVVA is also completing the landscape for Harvard’s Northwest Science Building.